The Case of the Vanishing Points
It happens to the best of us. Our loyalty statement comes in, we open it up, and are greeted by — disappointment in the form of expired points/miles. Where did our hard earned points go?
Fortunately, this is one mystery that is easily solved — and prevented from happening again, with just a few simple steps. Below we have included a few quick tips to help you keep your points and miles from expiring. Feel free to add your own tips in the comments below!
3 Tips to Keep Your Points & Miles From Expiring
Jot down a list of all your loyalty programs. If you have registered your programs on Points.com, you can use this as a starting place rather than digging through cards.
Figure out when your points or miles will expire, and note the date beside each program. How to find out? Some programs send an email or paper statement. Or check the program website for the expiry policy. (Tip: Many airline miles expire after 12-18 months of account inactivity. For a list of airline program expiry policies, check out this blog post.)
3. Save (or use).
Make a plan to save your points and miles before they vanish. There are lots of ways to do this. You could redeem some or all of them for travel, merchandise, a subscription or a gift card. (Tip: Check out the redeem tab when you log in to Points.com for featured redemption offers.) Or, you could make small eligible purchases to keep the account active. Try browsing your airline’s online shopping portal (earn mall) if they have one — you may be able to purchase a single iTunes song to reactivate for just pennies. Here’s an article with even more purchase ideas. Similarly, watch for social media promos or rewards to sign up for marketing emails. You could also consider buying points or miles on Points.com — just make sure that they qualify to keep that program active. And, if you really don’t plan to use the points or miles in that program any time soon, why not transfer them into another program?
Taking a few minutes to get a handle on your loyalty programs can really pay off in the long run. It will help you get the most value from your carefully earned points and miles, and it will help ensure you remain a satisfied customer of the program. After all, isn’t that the point of a loyalty program?